Frequently Asked Questions
Everything parents ask us most — answered honestly.
Do you accept the Affordable Child Care Benefit (ACCB)?
Yes. We accept BC's Affordable Child Care Benefit. Eligibility and the monthly amount are based on household income, child age, and family size — current thresholds and amounts are published by the Province on the My Family Services portal. We'll help guide you through the application at enrollment.
What is the Child Care Fee Reduction Initiative (CCFRI)?
The CCFRI is a BC provincial program where registered providers pass a fee reduction directly to families. As a CCFRI-registered provider, no application is required from families; the discount is applied automatically each month. The exact reduction amount per child depends on the program type and is set by the Province — see your monthly statement for the current applied amount.
What is CCOF, and does it lower my fees?
CCOF (Child Care Operating Funding) is BC operating funding that supports licensed centres. We participate in CCOF, which helps us keep our base fees lower for all families. CCOF is NOT a subsidy parents apply for — it operates behind the scenes. The two programs that reduce what you personally pay are CCFRI (automatic) and ACCB (income-based application).
What ages do you serve?
Together our two locations serve children from birth to school age. PWA Infant & Toddler (9256 163A St) holds a Group Child Care licence for 0–36 months — infants and toddlers are cared for in one combined class. PWA Preschool (9270 163A St) holds a Group Child Care licence for 30 months to school age.
How many children are in each group?
We deliberately keep our class size small — well below the BC Group Child Care licensed maximum. Small groups are how children form real relationships with their educators and feel at home from day one.
What are your hours?
Both locations are open Monday through Friday, 8:00 AM to 5:30 PM. We are closed on all BC statutory holidays, and for two weeks over the December holidays.
Are your educators ECE certified?
Our programs are led by BC Early Childhood Education (ECE) certified educators, with Infant/Toddler or Preschool specialization as appropriate to each program. All staff working with children maintain first aid and CPR certification per Fraser Health licensing requirements.
How do you communicate with parents throughout the day?
We share daily communication with families — meals, naps, mood, activities, and milestone notes. Photo sharing follows each family's consent preferences set at enrollment.
Do children go outside every day?
Rain or shine. Daily outdoor time is part of our routine. We believe fresh air and nature exploration are essential for healthy development. We dress appropriately for all weather.
What is your sick child policy?
Children who are unwell should stay home to recover and to protect other children and staff. We follow Fraser Health and BCCDC illness guidelines. If your child becomes sick during the day, we will contact you to arrange pickup promptly.
How long is your waitlist?
Demand in Fleetwood is high — infant and toddler spots fill well in advance. We strongly recommend joining our waitlist as early as possible, even during pregnancy. Preschool spots open more often.
What meals and snacks do you provide?
Meals and snacks are included in our monthly fee. We accommodate food allergies and dietary needs — we'll cover specifics on your tour. For infants, we follow your individual feeding schedule, including breast milk and formula.
Do you accept children with special needs?
Yes. We welcome children of all abilities. If your child has specific needs, we encourage you to contact us before applying so we can have an honest conversation about whether our setting and support can meet those needs well.
What is your policy on photos and social media?
Each family completes a photo and media permission at enrollment — a single optional permission covering both (a) learning records and classroom documentation and (b) our social media and promotion. You agree to both or decline entirely (you can decline and still enroll), and you can withdraw your permission for future use anytime in writing. We honour your choice.
What happens if I need to pick my child up late?
Our closing time is 5:30 PM. If you anticipate a late pickup, please contact us as early as possible. Late pickup fees apply after 5:30 PM.
Do you offer part-time care?
We currently offer full-time care (Monday–Friday) only. If your scheduling needs are different, please reach out — we'll talk honestly about what we can and can't accommodate.
Is parking available at both locations?
Yes. Street parking is available on 163A Street at both locations. Both homes are on residential streets with typically easy parking.
How do I apply for ACCB?
ACCB applications are made through BC's My Family Services portal. You'll need to complete a Child Care Arrangement Form (CF2798) together with us. We'll provide all the facility information you need and walk you through the process at enrollment.
What curriculum do you follow?
We use BC's Early Learning Framework as our guide. Our approach is play-based — children learn through exploration, investigation, and adult-supported play. We do not use a commercial preschool curriculum package.